FAQ

A: DEPOSIT $25- NON-REFUNDABLE, NON-TRANSFERABLE PER CLASS & PER EACH SHOW upon receipt of your CONTRACT-BILL CONFIRMATION. FAILURE TO SUBMIT DEPOSIT and/or FINAL PAYMENT DOES NOT ABSOLVE FINANCIAL RESPONSIBILITIES ASSOCIATED WITH YOUR RESERVATION.

A: Full payment is due on your invocie for EACH performance. Please refer to your invoice for the actual payment date. Payment is NOT ACCEPTING AT THE DOOR.

A: If your payment will be late, YOU MUST contact our office at 718-266-0202 to arrange for an extension or for any changes to your reservation. . FAILURE TO SUBMIT YOUR FINAL PAYMENT DOES NOT ABSOLVE FINANCIAL RESPONSIBILITIES ASSOCIATED WITH YOUR RESERVATION.

A: NO. Payment is NOT ACCEPTING AT THE DOOR. You can pay by phone by credit cards (merchant fee applies), ECH (personal check by phone-no fee), or to mail check to the address below. Check must be made payable to: Arts On Stage NY, P.O. Box 245475, Brooklyn, NY 11224

A: No, Lunch facilities are NOT AVAILABLE AT THE THEATERS.

A: Cancellations will only be accepted within 10 days of making a reservation or by cancellation of trips by the Chancellor or Superintendent of schools. In the event of school closings due to the

weather or field trips cancelled by the schools chancellor your trip will be rescheduled or invited to switch to another performance (subject to availability).

A: Chaperones attending the performance pay the same price as the students.

A. We give 1 Free Ticket with Every 20 Tickets paid.

A: No, unless you bring a group of 20 or more. Groups of 20 or more pay $12.00 per seat with one FREE seat for every 20 paid seats. For groups of 19 or fewer, or for individuals, seats are $15.00 for all performances.

A: Yes, earn 1 free ticket with every 20 tickets paid, your 21 st ticket is free.

A: NO. Upon receipt of your final payment, a confirmation will be emailed to your email addresses.

A: We regret that we cannot issue refunds, credits or exchanges for seats that go unused due to student absence or illness. Your invoice-bill acts as a contract. No Signature Required.
No refund, credit, exchange will be made for unused seats due to students absents or transportation issue.

All SALES ARE FINAL. NO REFUND, CREDIT, EXCHANGE. ALL PAYMENTS ARE NON-REFUNDABLE AND NON-TRANSFERABLE.

A: YES. We accept the major credit cards such as VISA, MASTER CARD and DISCOVERY (merchant fee applies).

Q: What other method of payments do you accept?

A: We accept School Checks, Purchase Orders, School Credit Cards, Teacher Checks, Teachers Credit Cards, and Money Orders. No parental checks. Please make checks payable to: ARTS ON STAGE NY and mail out to P.O. Box 245475, Brooklyn, NY 11224.

A: YES. We are an approved sole vendor for the NYC Department of Education. We are BOCES approved. If it is necessary to attach a sole vendor letter, contact our office at 718-266-0202 and we will fax one to your school.

A: PURCHASE ORDER paper work is due after you place your reservation.  If we do not receive paper work prior to the show, your groups will not be seated. All Purchase Orders must be PRE-PAID -DUE STATED ON YOUR INVOICE. BRING STUDETNS ROSTER LIST TO ENTER THE THEATER

A: All of our performances are approximately 50-55 minute long.

A: SEATING is on a first come, first served. There is no reserved seating.

A. We recommend arriving at the theatre 30 minutes before curtain time. If you arrive early, we can’t be responsible for providing your class with a warm dry place to wait.

CHECK IN PROCEDURE AT THE THEATER-there will be a check-in list at the theater. Theater doors will be opened approximately 30 minutes prior to the 10 am performance. Schools attending the 11:45 am performance will be required to remain on their bus until the public safety officers instruct you when it is time to enter the theater. We advise you do not arrive before 11:30am.

A: Have your driver’s cell phone number to help locate him after 55 min of drop off time.

A. Reservation increases will be subject to availability of seats. You must contact our office at 718-266-0202 to secure your additional seats in advance, as well as paid in full (if seats are still available). If you original order numbers vary by more than ten (10) WE MUST be notified at least one month in advance or your school will be charged for the full amount ordered.

A: YES. Please let us know about any special needs at the time you place your order.

A: In the event of inclement weather, we will contact you on your cell phone the morning of the show to inform you of the cancellation. In the event of school closings due to the weather or field

trips cancelled by the schools chancellor your theater field trip will be rescheduled or invited to switch to another performance (subject to availability). If a show is cancelled, we will make every effort to reschedule the show. Please give us time to work out the details and we will contact you as soon as possible. Please understand that we are a non-profit organization and must have your presence if the show is to go on.