Frequently Asked Questions

Yes. A deposit of $25.00 per class, per show, is due upon receipt of your confirmation bill and contract. Deposits are non-refundable and non-transferable. Failure to submit the deposit & the final payment does not release your school from the reservation or its financial responsibilities.

Your full payment due date is on the invoice; refer to the invoice you received rather than a general rule.

A school unable to remit payment by the due date must request an extension ONLY in writing to info@aosny.com or by contacting our office at (718) 266-0202 before the due date passes, specifying the anticipated payment date. Payments not received by the due date, and not covered by an approved extension, may be subject to a late fee. Your school remains responsible for the reservation in either case.

No. Payment will not be accepted at the venue. Payment must be settled in advance by one of the methods set out below.

Each invoice issued by AOSNY constitutes a binding contract between AOSNY and the reserving school; no signature is required. Please review the invoice upon receipt and notify our office promptly of any discrepancy in date, show, price, or seat count. In the event of a conflict between the invoice and the Policy, the invoice governs as to those four items.

Yes. AOSNY accepts major credit cards. A surcharge of up to 4.0%, reflecting AOSNY's actual cost of accepting card payment, applies to card payments. The total amount due, inclusive of that surcharge, is reflected in your invoice prior to payment. The surcharge does not apply to payment by school check, Purchase Order, money order, teachers' personal E-Check, or PTA check.

School checks, Purchase Orders, money orders, teachers' personal E-Checks, and PTA checks. Cash and parental checks are not accepted. A processing fee of $20.00, per New York General Obligations Law section 5-328, applies to any dishonored check.

Checks should be made payable to Arts On Stage NY and mailed to: Arts On Stage NY, P.O. Box 245475, Brooklyn, NY 11224.

Yes. AOSNY is an approved sole-source vendor for the New York City Department of Education and is BOCES approved. If your school requires a sole-vendor letter, contact our office at (718) 266-0202 and one will be provided.

Purchase Order paperwork should be initiated as soon as your reservation is placed and must be fully processed before the performance date. Purchase Orders must be paid within 1 business week after the service was provided. Groups whose paperwork has not been completed by the performance date will not be seated. Please email info@aosny.com and bring your student roster to the theater.

Notify our office by email info@aosny.com as soon as a delay becomes apparent, so that the matter can be addressed while options remain available.

A Purchase Order that is rejected, cancelled, or otherwise not honored by the issuing school or agency does not release your school from the financial responsibilities associated with the reservation. This applies whether the Purchase Order fails before or after the performance has taken place, and is consistent with the treatment of any other form of payment not received.

Groups of 20 or more pay $13.00 per seat with one free seat for every 20 paid seats. For groups of 19 or fewer, or for individuals, seats are $15.00 for all performances.

The group rate applies to groups of twenty or more: $13.00 per seat, with one free seat for every twenty paid seats. For groups of nineteen or fewer, and for individuals, seats are $15.00 for all performances. Homeschool groups should book through our office.

One complimentary ticket is issued for every twenty paid tickets confirmed on a reservation. A reservation of twenty paid seats therefore includes a twenty-first seat at no charge.

No. Physical tickets are not issued. You will receive paid in full invoice which serves as your entry tickets. Please bring that confirmation.

Cancellation requests initiated by the reserving school must be submitted in writing to info@aosny.com no later than ten business days before the scheduled performance date. Approved cancellations are credited toward an alternate date, show, or grade within the same season. No cash refunds are issued, and deposits remain non-refundable and non-transferable.

Cancellations resulting from circumstances outside either party's control are addressed under the inclement weather question below.

AOSNY reserves the right, in its sole discretion, to decline future reservation requests from any school that demonstrates a pattern of late cancellations, non-payment, or repeated failure to honor confirmed reservations.

No refund, credit, or exchange is offered for individual student absence. You can offer paid, unused seats to any party from your school and they must enter the theater with your group together. Once your group's seats have been reserved and held for your class, those seats remain part of your paid reservation. Where an entire trip does not take place, the cancellation and inclement weather provisions below apply.

Where a school has reserved multiple classes for the same performance, one class's absence does not affect the other reserved classes, which will still be seated and served.

Increases are subject to availability. Contact our office at (718) 266-0202 as early as possible; additional seats must be paid for on the same terms as the original reservation.

If your final attendance count is expected to fall more than ten seats below the number of seats originally reserved, you must notify AOSNY in writing to info@aosny.com no later than one month before the performance date, so that the unused seats may be released. Failure to provide timely notice does not waive your school's financial responsibility for the original reservation.

Programs, artists, dates, and locations are subject to change without notice. Where a change affects your reservation, AOSNY will offer an available date, show, or credit within the same season; no refunds are issued. Where the scheduled artist is unable to perform, AOSNY will make reasonable, good-faith efforts to provide advance notice and will provide a comparable performer.

No. Lunch facilities are not available at the theaters, and the venues cannot accommodate groups eating on site.

All performances run approximately fifty to fifty-five minutes.

There is no reserved or assigned seating; seating within the theater is on a first-come, first-served basis.

Groups should arrive approximately thirty minutes before curtain. A check-in list is maintained at the theater.

For the 10:00 am performance, theater doors open approximately thirty minutes prior.

For the 11:30 am performance, groups are required to remain on their bus until public safety officers indicate that it is time to enter the theater. Please do not arrive before 11:15 am. AOSNY cannot provide a waiting area for groups arriving in advance of the doors opening.

Please have your bus driver's cell phone number available to assist in locating your driver after the performance. Buses generally return approximately fifty-five minutes after drop-off.

Yes. Please advise our office of any accessibility requirements or accommodations at the time you place your order, so that arrangements can be made with the venue in advance.

AOSNY may photograph or record performances for promotional or archival purposes. Such use will typically consist of wide or group images rather than images identifying individual students. A school with concerns regarding a specific student should contact AOSNY at info@aosny.com in advance of the performance.

A cancellation is treated as a no-fault event where it results from a school-closure or travel-cancellation determination by the NYC Department of Education Chancellor, applicable to schools within New York City; an independent cancellation or closure by the presenting venue; or any other circumstance beyond either party's reasonable control, including a citywide transit strike or service disruption, a public health emergency, or an order of a governmental authority.

Upon such an event, AOSNY will send an automated email notification to the reserving school, typically on the morning of the scheduled performance date. Questions regarding rescheduling or next steps may be directed to info@aosny.com or (718) 266-0202; urgent matters should be directed to our office by telephone. AOSNY's determination as to whether a performance will proceed as scheduled is final.

Notice is deemed received upon successful email delivery without a bounce-back or delivery-failure notification; actual review of the notice by the school is not required. Please ensure the address on your reservation is monitored on the morning of a performance. A school that travels to the venue after notice of cancellation has been sent does so at its own risk.

Where a performance is cancelled by a no-fault event, your school will be offered another date, show, or location, based on availability, and/or a credit within the same season, applicable to the original reservation or to any other grade at your school. No cash refunds are issued. Where AOSNY cancels a performance for any other reason, AOSNY will additionally make a good-faith effort to reschedule.

No refund is issued where a group's transportation fails to arrive or experiences a mechanical breakdown. AOSNY will offer an alternate performance within the same season, subject to availability. Please notify our office by email info@aosny.com as soon as possible. Order your buses immediately after receiving your invoice.